Use.AI
Mar 2026 – Present · RemoteSenior UX/UI Researcher
- Leading end-to-end UX/UI research to inform product design and development decisions.
- Benchmarking competitor products and reverse-engineering conversion flows.
Read the case study →OpenAI
Jun 2026 – Present · RemoteFreelance User Experience Consultant
- User experience consulting on AI product surfaces.
HubSpot
Mar 2025 – Dec 2025 · RemoteUser Experience Research Consultant
- Served as technology advisor and consulted on UXR best practices to optimize qualitative and quantitative research methods.
- Led end-to-end participant recruiting for UX research projects and architected a scalable research content library in Dovetail.
Microsoft
Aug 2022 – Oct 2024 · RemoteSenior Account Marketing Manager — UX & Digital Experience
- Embedded as a UX consultant on all digital assets for Microsoft Western Europe Virtual Training Days, ensuring research-informed design across user-facing touchpoints.
- Applied behavioral insights to improve audience engagement and conversion for campaigns across 14+ countries.
Deloitte
Aug 2019 – Jul 2023 · Washington, D.C.User Experience Research Lead
- Led audience research and discovery across federal and commercial clients using 1:1 interviews, group interviews, surveys, card sorting, and focus groups.
- Acted as SME and user advocate throughout iterative design cycles — shaping prototypes, wireframes, and development decisions based on direct user evidence.
- Drove quantitative UX research — persona development, site audits via Google Analytics, and behavioral analysis using Hotjar — translating findings into prioritized recommendations.
- Delivered research operations infrastructure for large-scale UX programs, establishing repeatable research practices and reporting frameworks adopted across project teams.
